Help Desk Analyst – 12 Month Contract (Future Opportunities)

This is for consideration for future job opportunities at our Help Desk, which is a terrific, entry-level role within our IT department.

The Help Desk Analyst provides first level support for POS stores (Canada & US) and head office systems related issues including software and hardware support.  We are looking for an excellent communicator with a service-approach who is tech savvy and has demonstrated success in supporting customers over the phone.

Qualifications:

 Education:

• College Diploma in technology related field preferred

 Experience:

• Minimum 2 years experience in supporting customers over the phone
• Demonstrated experience troubleshooting hardware and software
• Retail experience, preferably with a Point-of-Sale system (POS)  is an asset

 Unique Skills:

• Strong customer service and problem solving skills
• Excellent verbal and concise written communication skills
• Computer literate and general aptitude for learning new proprietary and commercial software programs
• Ability to prioritize
• Experience with MS Office (Word and Excel) is essential

 This role can include some evening and weekend shifts on a rotating basis.

 Selected candidates will participate in testing that will confirm proficiency in the above skills.