Pet Valu
  • Information Technology
  • Markham, ON, CAN
  • Salary
  • Contract
  • Corporate Head Office

Pet Valu



At Pet Valu every day brings excitement and new challenges.  Imagine working with dedicated pet lovers who are on the front line of retail, as Help Desk Analyst you'll have a front row seat --- and the chance to make a difference. When you're this close to the daily action you really are part of the process and part of the team. If you want to be part of an organization where team members smile as much as the customers, consider all we have to offer.

Don't just work, work happy!

This is a full-time salaried position, Monday to Friday(days) position however; on occasions weekend work may be required.

We are looking for someone who enjoys rolling their sleeves up and loves to immerse themselves in solving a diverse set of challenges - retail is never boring!


  • Customer service experience, preferably within a call-centre or technical support environment
  • Aptitude for problem solving is essential
  • A positive, go-getter attitude - no mountain is too high to climb!
  • Candidates must also have clear verbal, as well as concise written communication skills.
  • Experience with MS Office and a Windows 7/10 environment is desirable.
  • Retail experience, preferably with a Point-of-Sale system (POS) is a strong asset.
  • In addition to the foregoing, interested candidates must be computer literate and have general aptitude for learning new proprietary and commercial software programs.

What you'll be doing:

  • Take calls from stores and Head Office users, trouble shooting, assisting or re-directing as necessary.
  • Logging calls received in the database and maintain Problem Reports.
  • Assist in POS procedure documentation.
  • Update relevant information in the Helpdesk knowledge base.
  • Follow up with relevant users for updates on problems passed on to them.
  • Participate in maintenance of POS Test Scripts and Test Sets.
  • Participate in testing of new releases of in-house developed software.
  • Troubleshooting and maintenance of PCs and POS hardware equipment.
  • Placing service calls with vendors and subsequent follow up to ensure satisfactory service.

If you think you'd be a great fit to join our team we'd love to hear from you!

We thank all applicants for their interest however only those under consideration will be contacted


Pet Valu
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