Pet Valu
  • Information Technology
  • Markham, ON, CAN
  • Hourly
  • Part Time
  • Corporate Head Office

Pet Valu


Job Description

Looking for a challenging career with a company dedicated to personal career growth, where your experience is valued?  

We're hiring for a Part - Time Help Desk Analyst, 12 month contract.  This position would suit someone who is looking for 1-2 evening shifts per week, plus weekend shifts.  Pet Valu is growing at an incredible rate, and we're in need of a dynamic, independent problem-solver to join our Help Desk team!  We're a laid-back, tight-knit team that have a thirst for providing the best service possible to our great clients, and you'll be working with these awesome retail clients to solve their challenges over the phone or by email.

What you bring:


  • Phone-based customer service and problem solving skills/aptitude is essential. 
  • "Go-getter" attitude - no mountain is too high to climb!
  • Candidates must also have clear verbal, as well as concise written communication skills. 
  • Experience with MS Office and a Windows NT/2000 environment is desirable. 
  • Retail experience, preferably with a Point-of-Sale system (POS) is a strong asset. 
  • In addition to the foregoing, interested candidates must be computer literate and have general aptitude for learning new proprietary and commercial software programs. Full training will be provided. 


This is a part-time hourly position, 1-2 evenings per week plus weekend shifts.

We are looking for someone who enjoys rolling up their sleeves and immersing themselves in solving a diverse set of challenges - retail is never boring!

What you'll be doing:

Take calls from stores and Head Office users, Trouble shooting, assisting or re-directing as necessary. 
Logging calls received in the database and Maintain Problem Reports. 
Assist in POS procedure documentation. 
Update relevant information in the Helpdesk database. 
Follow up with relevant users for updates on problems passed on to them. 
Participate in maintenance of POS Test Scripts and Test Sets. 
Participate in testing of new releases of in-house developed software. 
Troubleshooting and maintenance of PCs and POS hardware equipment. 
Placing service calls with vendors and subsequent follow up to ensure satisfactory service.


If you think you'd be a great fit to join our team we'd love to hear from you! 

We thank all applicants for their interest however only those under consideration will be contacted

Pet Valu
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