Pet Valu
  • Operations
  • Edmonton, AB, CAN
  • Full Time
  • Operations

Flexible work hours, internal job posting program with employee referral bonus, online employee self-service system for a range of resources, employee recognition program, employee discounts at corporate stores, employer sponsored social activities, employer paid group benefits and sick days for full time employees, tuition reimbursement program for full time employees

Pet Valu



Reporting to the Regional Manager, the District Manager is responsible for all activities and results in the district. Key areas of focus will be successful team growth while meeting financial and operational objectives.




  • Leads district to ensure Operational Standards and sales leadership is in place, and stores' sales exceed budgets
  • Ensure store expenses are within budget; Monitors weekly store schedules to ensure stores are within the collocated budget hours
  • Analyzing sales, KPIs and margin of district's stores; Develops strategic plans with store managers to improve results
  • Hire, train, develop and drive development of people
  • Administration – paperwork, reporting, coordinates moves/relocations, etc.




  • College level graduate (preferably from a Business, Retail or Marketing program and/or extensive retail experience
  • Minimum of 2 to 3 years retail chain experience at a District or multi-store management level leading 10+ stores in a large retail chain; ideally gained in a progressive operations roles
  • Demonstrate strong retail visual merchandising skills




  • Regularly reviews outstanding vacancies; ensures all vacancies are filled in a timely manner at store
  • Training – Working with Store Managers to ensure that all employees are adequately training in procedures and product knowledge; Ensures that the training program is utilized within their region
  • Scheduling – conducts reviews of scheduling to ensure labour costs do not exceed projections
  • Ensures performance issues are dealt with in a professional and timely manner; staff merit increases and position changes follow HR guidelines
  • Health & Safety – ensures Store Managers enforce all health & safety requirements, i.e., utilizing protective devices, completion of accident reports, etc.

 Operational Standards

  • Ensures all stores adhere to corporate standards by ensuring Store Managers audit and address any lapses
  • Monitors inventory levels in stores to ensure that company standards and tolerances are met; Where variances exist, develops and follows up on action plans developed with the store manager
  • Regularly review and analyze sales results for their area; develop and implement individual business strategies for all stores in their area to improve business results (i.e., transferring "best practices" from one store to another within their region); sets targets, Follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible

 Sales Leadership

  • Regularly monitors customer service model within stores to ensure all staff interact with customers in a professional manner; Resolves serious customer complaints and/or where the manager requires assistance
  • Provide regular feedback and partnership to Senior Leadership on improvements needed to grow the business and improve processes
  • Conducts regular conference calls with district team to review results, provides direction on what is important to drive sales

Store and Chain Growth


  • Assists in the opening/closing/relocation/makeovers of stores as required
  • Ensures that all new stores are operational upon opening' i.e. open on time, with well-trained staff
  • Monitors local competition and reports to the Real Estate department on relevant market activity, i.e., construction, anchor tenant changes, mall renovations, new home development  



  • Reviews memoranda, faxes, emails and distributes information to the region as required and ensures they are acted upon
  • Completes and submits reports on operations – Brand Standards, Quarterly Business plans of action etc.



  • Able to work independently, organize their work and the work of others; Able to multi-task and move from day to day-operational activities to planning level activities as required.
  • Results driven; Willingness to strive for improvements and hold others accountable for their results
  • Strong problem solving and computer skills
  • Strong customer service skills; communication skills and a sense of urgency
  • Must hold a current drivers license and be able to drive.  Overnight trips may be required
  • Must be able to work occasional evenings/weekends when required
  • Must be located in the Edmonton area



Pet Valu
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