- Franchising & Legal
- Toronto, ON, CAN
- Full Time
- Corporate Head Office
We are looking for a super detail-oriented person with a great service approach to take a key role in the very core of Pet Valu's business - franchising!
The Franchise Process Coordinator works closely with staff in the operations and franchising departments to coordinate appropriate paperwork and documentation for new and existing franchisees. The incumbent also will work closely with the operations and accounting departments to deal with franchise disclosures, new franchise documents, transfer of franchises and franchise terminations. Works with the construction and real estate departments to prepare company-wide store activity memo. Interacts regularly with a wide range of external contacts including banks, lawyers, financing companies; provides appropriate information or documents as require to complete franchise transactions or to update documents.
This is a unique career opportunity in that this job reports directly to the VP, HR & Corporate Administration yet it is a fairly junior level role.
Education & Experience
-University/college education focused in business and/or legal administration
-2 – 3 years in an office environment (legal office environment, an asset) or 5-6 of direct franchise administration experience in lieu of education requirement
Customer Service/Approachability - relates well to all kinds of people at all levels inside and outside the organization. Builds appropriate rapport, builds constructive and effective relationships, and uses diplomacy and tact. Knows when to escalate a situation to a superior.
Technical Skills - must possess excellent written communication skills and the ability to draft non-standard letters and documents. Must be an analytical thinker with strong problem solving abilities. Has a high level of proficiency in MS Office programs including: Word, Excel and Access. Familiarity with Microsoft Dynamics NAV software an asset. Must have demonstrated ability to perform mail merge (Word), import external data, use v-lookups, filter columns (Excel), and create database queries (Access). Is generally tech savvy and picks up on new things quickly.
Decision Making Ability - makes good decisions based upon a mix of knowledge, wisdom and judgement.
Process Management - is good at figuring out the processes necessary to get things done and how to simplify a process. Knows how to organize people and activities and how to decide who will be responsible for different aspects of a process. Understands how to separate and combine tasks into efficient workflow.
Organizational Skills - must have strong organizational skills to coordinate document production and process flow control. Must be responsive and work well with the client service groups. A very high attention to detail is required.
Selected candidates will be asked to complete testing to confirm proficiency in the above skills.
We thank all applicants however only those selected will be contacted.